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PURPOSE

Purpose Driven

We are privileged to invest on behalf of institutional investors, most with charitable, educational, or non-profit missions. Serving entrepreneurs is a calling for us, and we look to partner with companies with an equally strong sense of purpose.

Founder Oriented

The world’s most iconic companies have been built and run by founders.  We prefer to partner with management with an ownership mentality – leaders with a vision for the future, creating value for all stakeholders, with an eye on the bottom line.

Fundamentals Focused

We make initial investments in early-stage companies tackling emerging consumer and enterprise opportunities.  We look to partner with management to build world-class businesses based on strong operating fundamentals and attractive unit economics.

Uncommonly Patient

We are known for our uncommonly patient approach to building companies. We look for opportunities to deepen our relationships with high-performing companies, and are always on the outlook for those who build with trust, ethics and honor before everything.

Contrarian by Nature

We don’t chase trends or hot sectors.  We work from first principles, evaluating each team, company and market on its independent merits.  We avoid overfunded areas and prefer companies taking idiosyncratic approaches to solving big problems.

EXAMPLES

Acquired by StyleShare in 2018
Acquired by BrandMaker in 2021
Acquired by Verisity (VRST) in 2004, now part of Cadence (CDNS)
Acquired by Yello Mobile in 2013
Aquired by Coupang in 2014
Acquired by Sea Limited (NYSE: SE) in 2021.
IPO (NYSE:CPNG) in 2021
Acquired by K1 in 2015
Acquired by K1 in 2015
Acquired by Agile Software (AGIL) in 1999, now part of Oracle (ORCL)
IPO (EGRT) in 1999, now part of American Greetings
Acquired by Lawson Software (LWSN) in 2010, now part of Infor
Acquired by Manhattan Associates (MANH) in 2005
IPO (EVLV) in 2000, now part of Oracle (ORCL)
Acquired by Lotte Group in 2015
Acquired by Symantec (SYMC) in 2010
Acquired by Match Group (NASDAQ:MTCH) in 2021
Acquired by Sourcefire (FIRE) in 2011, now part of Cisco (CSCO)
Merged with iTrade Networks in 2008
IPO (KRX: 259960) in 2021

KRAFTON is a leading online gaming company that operates multiple independent development studios and publishers around the world. Their hit titles include PC and mobile games such as PlayerUnknown’s BattleGrounds (PUBG) and TERA.
Acquired by Procore Technologies, Inc (NYSE: PCOR) in 2021.
Acquired by Real Networks (REAL) in 2003
Acquired by Altran (ALT.PA) in 2016
IPO (KOSDAQ 153460) in 2012
Acquired by McData (MCDT) in 2003, now part of Brocade (BRCD)
Acquired by ReturnPath in 2012
Acquired by Olapic in 2016
Acquired by Sun Microsystems in 2003, now part of Oracle (ORCL)
Acquired by Pinnacle in 2011
Acquired by iMany (IMNY) in 2001
Acquired by Google (GOOG) in 2011
Acquired by Audodesk (ADSK) in 2015
Acquired by Comdial (CMDZ) in 2003
IPO (226330) in 2019
Acquired by NTT Security Corporation in 2019
Acquired by Barracuda Networks (CUDA) in 2009
Acquired by Barracuda Networks (CUDA) in 2009

Drone infrastructure software

Detroit, MI

Airspace Link is a digital infrastructure software provider for drone operations. Airspace Link provides software to local governments, municipalities, logistics providers, and drone operators that enables safe, unmanned drone flights beyond visual line of sight.

Online book keeping

Vancouver, BC

Bench provides a full-service online accounting solution for small businesses. Unlike other accounting software providers, Bench handles the whole process from receipt ingestion and bank reconciliation to tax/audit-ready financial statements at a lower cost than traditional accountants.  Bench leverages machine learning to automate routine bookkeeping tasks.

Smart devices to monitor indoor air quality

San Francisco, CA

Bitfinder manufactures and distributes Awair, a family of air quality monitoring sensors and devices. With IoT technology, Awair monitors and reports, over the cloud, various measurements including temperature, humidity, dust, and carbon dioxide concentration.

SEO analytics paltform

San Mateo, CA

BrightEdge is a content and search engine optimization platform that transforms online content into tangible business results including traffic, engagement, and revenue. The company’s product is built on a patented technology platform that includes distributed crawling/indexing, machine learning and data analytics capabilities. 

SEO analytics paltform

San Mateo, CA

BrightEdge is a content and search engine optimization platform that transforms online content into tangible business results including traffic, engagement, and revenue. The company’s product is built on a patented technology platform that includes distributed crawling/indexing, machine learning and data analytics capabilities. 

Manages payments between companies and their vendors

San Francisco, CA

Candex is a B2B payment vendor focused on tail spend management for large corporations. With an easy integration to corporate ERP Systems such as SAP Ariba or Coupa, Candex allows corporate buyers to invoice and pay a vendor with just a few clicks.

Vintage furniture & home decor

San Francisco, CA

Chairish is a leading online marketplace for unique and high-quality used furniture and home décor.  Chairish has developed a scalable technology platform and business model to enable and monetize a large, underserved market.

Mobile food delivery

Chicago, Illinois

Chowbus is a food delivery platform providing authentic Asian cuisine that is not easily found on traditional third-party delivery apps.

Luxury experiences in beautiful destinations

Denver, CO

Collective is a developer and operator of asset-light luxury resorts that appeal to travelers looking for a differentiated experience by building retreats in stunning outdoor destinations with innovative units to provide a unique hospitality experience. 

AI for commercial P&C insurers

Schaumburg, Illinois

Convr is the leading underwriting decisioning platform for commercial P&C insurers. The company has revolutionized the commercial underwriting process with cutting-edge AI and data science. Commercial carriers of all sizes use Convr to make real-time underwriting decisions based on rich data and highly-accurate intelligence gathered by external sources to improve productivity, profitability, efficiency and accuracy.

B2B targeting and personalization

San Francisco, CA

Demandbase is a market leader in Account-Based Marketing (ABM). The company offers an artificial intelligence-enabled, ABM platform that spans advertising, marketing, sales and analytics. Enterprise leaders such as Accenture, Adobe, DocuSign, GE, Salesforce and others use Demandbase to drive their ABM strategy and maximize marketing performance.

Wireless broadband for rural markets

Chico, CA

DigitalPath is a broadband wireless Internet Service Provider (ISP) focused on rural markets without access to cable or DSL. Typically, the only option in these communities is satellite, which delivers poor performance. DigitalPath allows households to access bandwidth intensive applications such as music, video, telephony, and online games.

Online vocational training program

São Paulo, Brazil

Galena is a Brazilian education technology company that provides an online vocational training program to propel millions of high school graduates who currently cannot access university education into the job market.

Global esports organization

San Francisco, CA

Gen.G is building a premier global esports organization. Gen.G’s teams compete globally in the top esports leagues including Overwatch, League of Legends, PUBG, Call of Duty, and Clash Royale. The company has teams based in Korea, China, and the US.

Innovative platform for Esports

Kansas City, MO

Generation Esports is an organizer of high school level esports league and tournaments. The company harnesses the student’s passion for games by bringing seamless, easy, and rewarding esports competition and academics for high school students.

Meditation app that focuses on health and education

Sydney, Australia

Insight Timer is a community that connects meditation teachers and users to each other for a shared experience. The app features guided meditations, music and talks posted by contributing experts. Users can tailor their experience by selecting language, focus area, time, and frequency.

Digital learning software

San Francisco, CA

Kiddom is a K-12 education technology company that provides digital curriculum, learning software, and data-driven insights for teachers, students, and administrators. Kiddom’s platform provides an easy-to-use dashboard for teachers to plan competency-based curriculum, assess and analyze student work and for students to access and submit work, check grades, and ask their teachers questions in real-time.

Mexico’s leading online consumer lender

Guadalajara, Mexico

Kueski is one of the largest online consumer lenders in Mexico and is a leading “Buy Now Pay Later” service in Mexico. Using Artificial Intelligence, Kueski is on the mission to facilitate the financial lives of people in Mexico, especially those not fully served by the traditional financial industry.

Mobile video communications app

Palo Alto, CA

Marco Polo is a popular video communication app that makes being a part of anyone’s day magical and effortless, even when life gets busy. Each day Marco Polo helps millions of people around the world feel close and rediscover the blessings of authentic relationships.

Online beauty products

San Francisco, CA

Memebox is a global company focused on forecasting trends and creating private, in-house labels inspired by K-beauty. The brand has more than 5 million active beauty enthusiasts and best-selling private label collections like Kaja, I Dew Care, Nooni, Pony Effect and I’M Meme.

Dietary health supplement

Los Angeles, CA

More Labs is a science-based wellness and productivity beverage company.  The company’s first product, Morning Recovery, helps with hangover prevention and recently unveiled Liquid Focus, a productivity beverage without the side effects of caffeinated energy drinks.

Mobile-based consumer credit card

Calgary, Alberta CA

Neo Financial is a challenger bank that has launched a mobile-based consumer credit card, savings account, and merchant rewards network. Neo Financial is aiming to become the next major Canadian bank, disrupting the highly profitable legacy Canadian banking oligopoly.

Enterprise social media analytics

Santa Clara, CA

NetBase Quid provides social intelligence solutions that enable brands to publish, monitor, analyze, and engage with customers in real time.

Online educational training

San Jose, CA

NexGenT is an online academy that trains IT network, cybersecurity, and systems engineers.  NexGenT was founded on the belief that vocational education should be accessible to all and prepare students for real-world jobs without burdening them with significant student debt.

Financing platform for Latin American car dealerships

Mexico City, Mexico

Nexu is a point-of-sale financing platform for car dealerships in Mexico. Nexu is able to approve customers in real-time at the car dealership, versus traditional banks which take days to approve a new customer and often will reject a creditworthy customer due to myopic, strict credit policies.

Cloud-based ERP for small businesses

San Francisco, CA

With over 700,000 installed users, OneUp is an online accounting software solution for small business owners and accountants. Features include accounting, invoicing, inventory and CRM, and are fully available on both mobile and desktop.

E-learning marketplace

Portland, OR

OpenSesame is a provider of corporate e-learning solutions. The company partners with content publishers and Learning Management Systems (LMS) software vendors to ensure ease-of-use and compatibility across content and systems.

Online marketplace engine for small businesses

Austin, TX

OutboundEngine enables independent professionals to nurture their customer relationships through automated, customized email and social media services. OutboundEngine looks beyond do-it-yourself tools and offers effective do-it-for-you solutions.

RV rental marketplace

Austin, TX

Outdoorsy is a leading online marketplace for outdoor travel.  The company helps both professional and individual recreational vehicle (RV) owners to rent their rigs to millions of travelers looking to hit the open road. 

Smart document automation for sales

San Francisco, CA

PandaDoc offers B2B software that empowers businesses to easily connect and transact with their customers through dynamic, personalized documents that build meaningful customer relationships and win more business.

Online study tool

San Francisco, CA

Quizlet is a student and teacher online learning community. Every month, over 50 million active learners from 130 countries practice and master more than 300 million study sets of content on every conceivable subject and topic.

User generated 3D gaming

San Mateo, CA

Roblox is the largest user-generated online gaming platform. With millions of games created by users, Roblox is the #1 gaming site for kids and teens. Every day, users come to Roblox to create and play games, role play, and learn with friends in an immersive, 3D environment.

Direct Listing (NYSE: RBLX) in 2021.

Credit building apps

Austin, TX

Self is a fintech startup offering people a way to build credit. The company has helped over 300,000 people improve their financial journey with a credit-builder account, a simple way to build credit and save money in their self lender accounts.

Account takeover prevention

Austin, TX

SpyCloud helps businesses prevent data breaches and account takeover attacks by alerting when employee or company assets have been compromised.  They accomplish this through their early-warning breach detection service monitored by a team of intelligence analysts.

IP-based broadcasting solutions

Mountain View, CA

TVU Networks is a technology and market leader in professional cloud-based live video solutions. TVU serves customers of all sizes in more than 85 countries from industries that include news broadcast, web streaming, law enforcement, sports, corporate and government.

Mobile app testing marketplace

Austin, TX

Testlio helps companies uncover and fix software issues before product release. Their end-to-end Quality Assurance (QA) management platform connects customers with their testing team and provides reporting and integration with their tools.

Business playbook software

Scottsdale, AZ

Trainual is one of the category leaders for business playbook software. Trainual’s platform enables businesses to capture and synthesize knowledge and information related to a company’s culture, policies, processes, standard operating procedures, etc. into one easy-to-use platform for employee accessibility.

Online vacation rentals

Austin, TX

Turnkey provides a property management service for the short-term rental market. Turnkey leverages mobile, IoT and optimization technologies to provide homeowners increased revenue and higher quality management at lower costs.

HR management platform for parental leave

San Francisco, CA

Veer is a human resources SaaS company that manages Leaves of Absence and Disability Management programs for large enterprises.

Patient relationship management software

San Francisco, CA

Welkin empowers health organizations to deliver patient-centered care. The company offers a patient relationship management (PRM) software, a new subcategory of the broader market for healthcare CRM systems.

Cloud financial data

San Mateo, CA

Xignite’s cloud-based solutions enables their clients to create innovative financial services and products that touch millions of users and devices. Today Xignite offers 45 web services, offers more than 1,000 APIs,  and serves more than 1 trillion API calls annually.

PHILOSOPHY

How Do You Know?

“What gets us into trouble is not what we don’t know. It’s what we know for sure that just ain’t so.”
– Mark Twain

For more than a decade, we have been teaching an annual session of a legendary investment class taught by Professor Jack McDonald.  While Jack is sadly no longer with us, we go back every year to answer questions posed by smart, curious, yet skeptical students who get to meet many top institutional investors representing different strategies across both private and public markets.  The most prevalent questions tend to be a variation of “how do you know?”  Some examples include: 

  • How do you know that a new investment is going to generate great returns?
  • How do you know if a founder can grow to become a great leader?
  • How do you know, after a huge gain, if you should continue holding? 
  • How do you know when to sell or double down?

The first two questions are most relevant at the time of the initial investment.  The latter two are more relevant for follow-on investment decisions, which we think about as a decision to

Foxes and Hedgehogs

Entrepreneurship/Efficiency/Management

“The fox knows many things; the hedgehog knows one big thing.”

– Archilochus, 8th century BC

For centuries, writers, poets and philosophers have pondered the dichotomy of the Fox and the Hedgehog. In a business context, we first read about these characters in the book “Good to Great.” According to its author, Jim Collins,

“the fox is a cunning creature, able to devise a myriad of strategies for sneak attacks upon the hedgehog…Fast, sleek, beautiful, fleet of foot, and crafty – the fox looks like the sure winner. The hedgehog on the other hand, is a dowdier creature…He waddles along, going about his simple day, searching for lunch and taking care of his home…(but) despite the greater cunning of the fox, the hedgehog always wins.”

In our business, we’ve also thought about the Fox and the Hedgehog – and by observing them carefully, we’ve learned a few things. (The following comments may seem unconventional and a bit tongue in cheek, but based on real life characters in Silicon Valley).

Foxes tend to be serial entrepreneurs. Hedgehogs tend to stay at one company forever. (Some people must think that Hedgehogs are related to dinosaurs).

Foxes are very smart and quick on their feet. In meetings, if VCs try to nail them with tough questions, they will fire back great answers. Hedgehogs don’t like meetings (especially with VCs).

Foxes are well connected and excel at various games played in Silicon Valley and on Sand Hill Road. Naturally, Foxes are great at raising capital – they thrive in bubble markets. Hedgehogs would rather bootstrap – they do far better during the inevitable crashes.

Venture Lotto

Entrepreneurship/Venture Capital/Innovation/Efficiency

The original version of this post was published in 2006. The post has since been updated to reflect more recent industry data. 

The pressures to put money to work are increasing. Entrepreneurs who hit Sand Hill Road looking to raise a few million dollars, end up walking away wondering if they should raise more. We’ve experienced this phenomenon first hand. We’ve helped raise billions of dollars for our portfolio companies. We typically have more difficulty finding co-investors who are willing to invest a few million dollars than finding co-investors who prefer to invest tens to hundreds of millions of dollars in a single round.

Compounding the problem, there is an increasing sense of urgency to hit bigger and bigger home-runs. Venture capital is a hits-driven business. Take away a few homeruns and returns look mediocre at best.

Smaller hits no longer move the needle. Investors chase hot deals while small or “low-beta” opportunities are overlooked. Billions are invested in companies targeting big, fast-growing markets, and great people are recruited into those companies hoping to create “the next big thing.” Companies get over-funded, and feeling pressures to grow quickly, they ramp-up to high burn-rates and experience high rates of failures, which are acceptable as long as enough winners materialize. The sobering reality is that most venture-backed companies are sold for less than $50 million, if they don’t go out of business. The typical deal will lose money.

Some people might read this and say that there is nothing wrong. Failures come with the territory and VCs are supposed to take risks. Paradoxically, despite high failure rates, entrepreneurs think that VCs don’t take enough risks. They get turned away because their teams are not “proven,” or there is not enough market traction, compelling technology, or big

Vertical Markets: A Trillion Dollar Opportunity

Venture Capital/Entrepreneurship/Technology

According to a Gartner, vertical-specific software is by far the largest category of the software market posting $100B in sales in 2013 and accounting for 28% of the market. The second biggest category, operating systems, holds only 8% of the market, ahead of database management systems, ERP, middleware and security.

$100B is a surprisingly large number given that customers in many vertical markets are notorious laggards when it comes to adopting technology. Most still rely on paper-based, manual processes and the majority of the $100B software spend is on legacy technology.

Going forward, we believe the total opportunity in vertical markets is far larger than Gartner’s $100B. Replacing manual processes is perhaps an order of magnitude bigger… 10 x $100B is literally a trillion-dollar opportunity!

Consumers Lead the Way (Again)

Inspired by ease-of-use of sites such as Amazon.com and eBay, Salesforce.com kicked off the SaaS industry, and consumers have led the way in other markets ever since. With the proliferation of mobile and cloud technologies, software will penetrate industries that were previously impervious to change.

Consumer Internet companies such as Priceline, Uber, Airbnb, Expedia and Zillow are transforming their vertical markets (travel, hospitality and real estate) and are already valued at $150B.

Vertical Markets: A Trillion Dollar Opportunity

Venture Capital/Entrepreneurship/Technology

According to a Gartner, vertical-specific software is by far the largest category of the software market posting $100B in sales in 2013 and accounting for 28% of the market. The second biggest category, operating systems, holds only 8% of the market, ahead of database management systems, ERP, middleware and security.

$100B is a surprisingly large number given that customers in many vertical markets are notorious laggards when it comes to adopting technology. Most still rely on paper-based, manual processes and the majority of the $100B software spend is on legacy technology.

Going forward, we believe the total opportunity in vertical markets is far larger than Gartner’s $100B. Replacing manual processes is perhaps an order of magnitude bigger… 10 x $100B is literally a trillion-dollar opportunity!

Consumers Lead the Way (Again)

Inspired by ease-of-use of sites such as Amazon.com and eBay, Salesforce.com kicked off the SaaS industry, and consumers have led the way in other markets ever since. With the proliferation of mobile and cloud technologies, software will penetrate industries that were previously impervious to change.

Consumer Internet companies such as Priceline, Uber, Airbnb, Expedia and Zillow are transforming their vertical markets (travel, hospitality and real estate) and are already valued at $150B.

Vertical Markets: A Trillion Dollar Opportunity

Venture Capital/Entrepreneurship/Technology

According to a Gartner, vertical-specific software is by far the largest category of the software market posting $100B in sales in 2013 and accounting for 28% of the market. The second biggest category, operating systems, holds only 8% of the market, ahead of database management systems, ERP, middleware and security.

$100B is a surprisingly large number given that customers in many vertical markets are notorious laggards when it comes to adopting technology. Most still rely on paper-based, manual processes and the majority of the $100B software spend is on legacy technology.

Going forward, we believe the total opportunity in vertical markets is far larger than Gartner’s $100B. Replacing manual processes is perhaps an order of magnitude bigger… 10 x $100B is literally a trillion-dollar opportunity!

Consumers Lead the Way (Again)

Inspired by ease-of-use of sites such as Amazon.com and eBay, Salesforce.com kicked off the SaaS industry, and consumers have led the way in other markets ever since. With the proliferation of mobile and cloud technologies, software will penetrate industries that were previously impervious to change.

Consumer Internet companies such as Priceline, Uber, Airbnb, Expedia and Zillow are transforming their vertical markets (travel, hospitality and real estate) and are already valued at $150B.

The Series B Trap – And How to Avoid It

Efficiency/Entrepreneurship/Venture Capital

 

The original version of this post was published in PandoDaily on January 20 2014

Over the last two years, much has been made of the “Series A Crunch”, a steep drop off in the number of seed-funded companies that are able to close an institutional Series A financing.  For the companies that make it that far, there is another financing pitfall – something I call the “Series B Trap”.  This one is just as fatal and even more heartbreaking because it is highly likely yet entirely avoidable.  I’ve been a part of it as entrepreneur and investor, and my experience was confirmed reading an old Fred Wilson post on why venture-backed startups fail.

The portfolio companies included herein do not represent all of the portfolio companies purchased, sold or recommended for funds advised by Altos Ventures Management, Inc. The reader should not assume that an investment in the portfolio companies identified was or will be profitable.

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